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How we protect your account and your information

When you open an account with mukacasino, your personal details and payment records stay private and secure.

Account verification encryptedDANA, OVO, GoPay, QRIS securedWithdrawal data protected
mukacasino How we protect your account and your information
GET HELP WITH YOUR PRIVACY

How to contact us about your data

Your account privacy questions go to our support team. You can also request access to your personal data or ask us to delete or correct information in your profile. All requests are handled within fourteen days.

Team online

Email support

Send privacy requests to our compliance team at [email protected]. Include your account email and the specific information you want to access or change.

In-account messaging

Open the Help menu in your account lobby and select Privacy Request. Your message goes directly to our data team and you'll see replies in the same thread.

Support hours

Our team responds to privacy requests Monday to Sunday, 08:00 to 22:00 Jakarta time. Urgent security concerns receive same-day review.

HOW WE KEEP YOU PROTECTED

Security, cookies and your account access

We use industry-standard encryption for all data in transit and at rest. Your password is hashed and never stored in plain text.

Password encryption

Your password is hashed with a one-way algorithm. We never see your plain password. If you forget it, reset via email link to create a new one.

Two-factor authentication

Enable 2FA in your account settings to require a code sent to your email or phone each time you log in from an unrecognised device.

Session verification

New logins from Denpasar, Yogyakarta or any unfamiliar location trigger an email verification step. You approve the login and we confirm your identity.

Data retention policy

We keep your account data for seven years after closure to comply with local law and fraud investigation needs. You can request deletion of non-essential personal details anytime.

Cookie management

Cookies store your login token, language preference and game history. Session cookies expire after thirty days of inactivity. You can disable them in your browser.

Withdrawal verification

Before every withdrawal, we verify your identity and confirm the destination payment method matches your registered DANA, OVO, GoPay or QRIS account. This prevents unauthorised transfers.

Frequently asked questions about mukacasino privacy

These are the questions we hear most often about how we handle your data, your rights and what happens when you close your account.

Yes. Go to your account settings, select Privacy & Data, then click Export My Data. You'll download a file with your name, email, phone, date of birth, deposit history, withdrawal records and game logs. The export arrives within seven days.

Your account is marked closed but your data stays in our system for seven years to meet legal retention rules. During that time, we can still process refunds or respond to disputes. After seven years, your personal details are deleted unless local law requires longer storage.

No. We do not sell your personal data. We only share transaction details with DANA, OVO, GoPay and QRIS operators to process your deposits and withdrawals, and with fraud-prevention partners to protect your account from abuse.

Cookies remember your login so you stay signed in on desktop or mobile for thirty days. They also log which games you play so we can suggest similar titles in your lobby. You can clear cookies in your browser settings anytime without affecting your account balance.

We can delete non-essential personal details like your phone number or optional profile fields. Core data like name and email must stay for account verification and legal compliance. Email [email protected] with your request and we'll process it within fourteen days.

Contact our support team immediately at [email protected]. Change your password right away, enable two-factor authentication, and we'll review your login history. If any unauthorized withdrawals occurred, we'll investigate and reverse them where possible.

We keep complete transaction history for seven years after your account closes. During your active account, all deposit and withdrawal records are stored permanently so you can review them anytime in your account statement section.